Terms of service

Terms of Service – NUPILA

 

1. Acceptance of these terms

By using https://nupila.com and placing an order, you fully accept these Terms of Service. If you do not agree with them, please do not use our site or purchase our products.

2. Products and availability

  • We do everything we can to keep our product information accurate (description, price, images).

  • All products are subject to availability.

  • If an item is out of stock, we will contact you promptly to offer an alternative or a refund.

3. Orders

  • Placing an order means accepting our prices and terms.

  • An order confirmation will be sent to you by email.

  • We reserve the right to cancel or decline an order in case of suspected fraud, a pricing error, or payment problems.

4. Payment

  • Payments are secure and can be made using the methods offered on the site (credit and debit cards, PayPal, and others).

  • Payment is taken at the time of the order.

  • Payment details are encrypted and protected in line with current security standards.

5. Delivery

  • Delivery times are estimates and may vary depending on the carrier.

  • NUPILA is not responsible for delivery delays outside its control.

  • Shipping costs are shown clearly at checkout.

6. Returns and refunds

  • Please see our Return and Refund Policy for your rights and the steps to follow.

  • It also sets out the specific conditions for faulty, damaged or incorrect products.

7. Intellectual property

  • All content on the NUPILA site (text, images, logos, videos) is protected by copyright.

  • Any reproduction or use without permission is strictly prohibited.

8. Liability

  • NUPILA works to provide accurate information but cannot guarantee that all content is entirely free of error.

  • We cannot be held liable for direct or indirect damage arising from use of the site or the products, except in cases of gross negligence or wilful misconduct.

9. Changes to these terms

  • NUPILA reserves the right to change these terms at any time.

  • Updated terms will be published on the site and take effect immediately.

  • Continuing to use the site after a change constitutes acceptance of the new terms.

10. Governing law and jurisdiction

  • These Terms of Service are governed by French law.

  • Any dispute will be submitted to the competent courts of Lille, France, unless the law provides otherwise.

  • This does not affect any mandatory consumer protection rights you may have under the law of your country of residence.

11. Contact

For any question about these Terms of Service or your use of the site:

  • Phone: +33 7 56 90 72 84

  • Email: contact@nupila.com

  • Address: 60 rue François 1er – 75008 Paris, France