Shipping policy

Shipping Policy – NUPILA

1. Order processing

All orders are prepared and dispatched within 2 to 4 business days of payment being confirmed.

A shipping confirmation e-mail with a tracking number is sent as soon as the order leaves our warehouse.

2. Delivery times

Processing and dispatch take 2 to 4 business days. Once dispatched, orders are generally delivered within 5 to 7 business days, depending on the destination. The total estimated time is therefore 7 to 11 business days from order confirmation.

These times may vary depending on the customer's location and the carrier's services. The times specific to each destination are set out in the frequently asked questions on the website.

NUPILA remains the customer's point of contact regarding the proper performance of the delivery, including where it is entrusted to a carrier or a logistics provider.

In the event of a delay, the customer is invited to contact NUPILA so that a check can be carried out. Where the conditions set out in the French Consumer Code are met, the customer may request delivery within a reasonable additional period and, failing delivery, terminate the contract. Where the contract is validly terminated, NUPILA refunds all sums paid within the applicable statutory period.

3. Shipping costs

Shipping costs, where applicable, are shown to the customer before the order is finally confirmed. Where shipping is free, no additional amount is charged on this basis.

Express delivery options may be offered subject to availability and additional cost.

4. Customs duties and import taxes

For deliveries outside the European Union, customs duties, taxes or clearance fees may be applied by the authorities of the destination country. Where these amounts are not collected at checkout, they remain payable by the recipient and are outside NUPILA's control.

5. Order tracking

A tracking number is provided as soon as the order is dispatched. If there is any problem with tracking or delivery, the customer is invited to contact customer service.

6. Lost or damaged parcels

If a parcel is lost or damaged in transit, the customer must contact NUPILA as soon as possible. The product will be replaced or refunded depending on the situation, in accordance with the consumer's statutory rights.

The customer is invited to keep the packaging and the damaged items in order to facilitate the claim with the carrier.

7. Incorrect or incomplete delivery address

The customer is responsible for the accuracy of the delivery information provided. The conditions applicable where a parcel is returned to sender, including any reshipping costs, are set out in the Terms and Conditions of Sale and in the Return and Refund Policy.

8. Customer service

Phone: +33 7 56 90 72 84
E-mail: contact@nupila.com
Correspondence address: 60, rue François 1er – 75008 Paris, France